Automate Care

Key Takeaways:

Work with a dedicated TAM who knows your environment and serves as your primary support contact.
Improve automation health with product health monitoring, regular check-ins, and optimization guidance.
Resolve issues faster through coordinated support ownership and engineering escalation when needed.
Increase automation ROI with roadmap visibility, best-practice resources, and program growth support.
Keep your program on track as teams, processes, and business needs evolve.

Improve Automation Health and Performance

Named Account Ownership

One dedicated TAM is your primary point of contact for all support, guidance, and escalation needs. No shared queue. No starting over.

Product Health Monitoring

TAMs proactively track ticket trends, product posture, and risk signals, identifying issues before they impact production or business outcomes.

Structured Account Check-ins

Regular reviews assess program health, surface optimization opportunities, and align your automation environment to evolving business needs.

Engineering Escalation Path

For critical issues, your TAM coordinates direct escalation to the engineering team with full accountability from intake through resolution.

Support Built to Improve Automation ROI

Automate Care is included in Automate Desktop and Automate Enterprise and provides the following to increase automation ROI:

Dedicated Technical Account Manager
Support Access via Portal and Email
Product Roadmap Input and Visibility
ROI Optimization Review
Proactive Documentation and Best-Practices Resources

Scale Automation with Dedicated Support

Automation Expertise

Quick tips, platform guidance, and best-practice resources delivered directly by someone who knows your environment and how you use Automate.

Support Ticket Coordination

All support requests are managed through one accountable owner, ensuring consistent follow-through and faster resolution from open to close.

Program Growth & Change Management

Your TAM helps scale automation programs, optimize adoption, provide roadmap input, and maintain continuity as teams, processes, and business needs evolve.

Increase Your Automation ROI with Automate Care

Talk To An Automate Expert